Shipping & Policies
Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- Canada : 6 - 15 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
We are happy to offer customization on many of our handmade leather goods. Please read the guidelines below to ensure we receive your personalization details accurately:
If you selected “No Personalization”
→ Please enter “None” in the personalization box. Your item will be shipped without any customization.
If you selected “Add Initials”
→ Please enter your initials (maximum 4 characters) in the personalization box. Example: J.D.K.
If you selected “Add Name”
→ Please enter the name you'd like added (maximum 15 characters) in the personalization box. Example: Jonathan Smith
⚠️ Please Note:
Custom and personalized orders are final sale and cannot be returned or exchanged, as each piece is made uniquely for you. Be sure to double-check